Privacy Policy

Information we collect

When you contact us. If you fill in our enquiry form we collect the details you provide — your name, email address, phone number, the product or service you’re after, any quantity or project details, your message, and an image if you choose to attach one. We only ask for what we need to respond to your enquiry.

Automatically. When you browse the site we collect limited, mostly aggregated information such as the pages you view, the website that referred you, your device type and your approximate region. We use this to understand how the site is used and to improve it (see “Cookies and analytics” below).

How we use your information

• To respond to your enquiry and provide quotes, pricing and product information.
• To keep records of our dealings with you for normal business purposes.
• To maintain, protect and improve our website.

We do not sell your personal information, and we don’t use it for unrelated marketing without your consent.

Cookies and analytics

We use two privacy-respecting analytics tools:

• Cloudflare Web Analytics measures overall site traffic (pages viewed, referring sites, device type, approximate region). It does not use cookies and does not track you across other websites.
• Microsoft Clarity helps us see how the site is used through aggregated heatmaps and session replays so we can improve it. Clarity uses cookies and only runs if you select “Accept” on our cookie banner. If you decline, Clarity is not loaded and no analytics cookies are set.

You can change your mind at any time by clearing this site’s data in your browser, which resets the cookie banner.

Who we share it with

• Our website is hosted by Cloudflare.
• When you send an enquiry, your message is delivered to us by email so we can reply.
• Microsoft Clarity (Microsoft) processes website-usage data if you accept cookies.
• Our Contact page embeds a Google Map; opening that page loads content from Google.

These providers may store or process data outside Australia. We only share what’s needed for them to provide their service.

Keeping your information safe

We take reasonable steps to protect your personal information and to keep it only as long as we need it for the purposes above or as required by law.

Your rights

You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Contact us using the details below and we’ll help.

Changes to this policy

We may update this policy from time to time. The “last updated” date above shows when it last changed.

Contact us

If you have any questions about this policy or your personal information, get in touch:

• Phone: (03) 8753 2211
• Email: info@nksm.com.au
• Post: 80 Wedgewood Road, Hallam, VIC 3803